Refund policy

RETURN & REFUND POLICY

MORBECK SHOP

Morbeck Shop strives to provide a safe, transparent, and satisfactory shopping experience for our customers.

This Return & Refund Policy explains the conditions applicable to returns, exchanges, damaged or incorrect products, and refunds for orders placed through our website at morbeckshop.com.

Morbeck Shop is an online e-commerce business and does not operate a physical retail store or a physical location open to the public for in-person customer service or customer visits. All return requests must be initiated through our online customer service process.

1. RETURN WINDOW

Morbeck Shop accepts eligible return requests within 30 calendar days after the date your order was delivered.

To initiate a return, please contact us at:

contactmorbeckshop@gmail.com

You must contact us before sending any item back.

The 30-day return period begins on the date the carrier or delivery service records the order as delivered.

Return requests submitted after the applicable return period may not be accepted, except where a return, repair, replacement, or other remedy is required by applicable law.

2. RETURN ELIGIBILITY

To be eligible for a return, the item must, unless otherwise required by applicable law:

  • be in the same condition in which you received it;

  • be unworn;

  • be unused;

  • not have been washed;

  • not have been damaged by the customer;

  • have its original tags, when applicable;

  • be in its original packaging, when applicable;

  • include all accessories, manuals, and other items originally provided;

  • be accompanied by proof of purchase or the order number.

Morbeck Shop may inspect returned products after receipt.

A return may be refused, or a refund may be adjusted where permitted by applicable law, if the product shows signs of use, damage, alteration, or deterioration that are unrelated to an original defect or shipping damage.

Nothing in this policy is intended to limit any legal rights you may have under applicable law.

3. HOW TO START A RETURN

To request a return, please email:

contactmorbeckshop@gmail.com

We recommend including:

  • the name used for the order;

  • your order number;

  • the product name;

  • the reason for the return;

  • photographs of the product, when applicable;

  • any other relevant information.

After receiving your request, our team will review it and let you know whether the return has been approved and what steps to follow.

Please do not send any product back before receiving return authorization or official return instructions.

Items sent back without a prior return request and approval may be refused, returned to the sender, or may not be processed, depending on the circumstances.

4. RETURN ADDRESS

After your return request is approved, Morbeck Shop will provide return instructions and, where applicable, the address where the product should be shipped.

Morbeck Shop is an online e-commerce business and does not operate a physical retail store or physical location open to the public for customer visits, in-person service, or order pickup. Therefore, any address provided for returns, when applicable, is strictly an operational return-processing address and does not constitute a retail store or customer service location.

The return address must not be used for in-person visits or product deliveries without prior authorization.

5. RETURN SHIPPING LABELS

When a return is approved, Morbeck Shop will inform the customer whether a return shipping label will be provided.

Where applicable, Morbeck Shop may provide a prepaid return shipping label, particularly when the return is required because of:

  • an incorrect product sent by Morbeck Shop;

  • a defective product;

  • a product damaged during shipping;

  • another error attributable to Morbeck Shop.

For returns due to personal preference, buyer's remorse, or a change of mind, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

The return instructions provided when the return is approved will specify who is responsible for return shipping costs.

6. UNAUTHORIZED RETURNS

To ensure that returns are processed correctly, all products must be returned according to the instructions provided by Morbeck Shop.

Items sent without a previously submitted and approved return request may not be accepted.

Morbeck Shop is not responsible for products sent to incorrect, unauthorized, or different addresses than the address provided in our official return instructions.

7. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

  • the product is damaged;

  • the product is defective;

  • you received an item different from what you ordered;

  • an item is missing;

  • your order is incomplete.

To help us investigate, we may request:

  • photographs of the product;

  • photographs of the packaging;

  • photographs of the shipping label;

  • your order number;

  • a description of the issue.

After reviewing the situation, we may provide an appropriate remedy, which may include:

  • a replacement;

  • shipment of the correct item;

  • repair;

  • full or partial refund;

  • store credit;

  • another remedy required or permitted by applicable law.

When the issue is caused by an error by Morbeck Shop or by a defect or damage covered by applicable law, we may provide specific return instructions and, where applicable, a prepaid return shipping label.

8. PACKAGES LOST OR DAMAGED IN TRANSIT

If tracking indicates that a package has been lost or if your product arrives damaged, please contact us as soon as reasonably possible.

Morbeck Shop may request information and evidence to investigate the issue with the carrier.

When a package is officially determined to be lost by the carrier, we will review the available options based on the circumstances of the order, the carrier's procedures, and applicable law.

Nothing in this section is intended to exclude or limit any legal consumer rights.

9. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature or applicable legal requirements.

Where applicable, exceptions may include:

  • perishable goods, such as food, flowers, or plants;

  • personalized products;

  • made-to-order products;

  • special-order products;

  • hygiene or personal-care products that cannot be resold for health or sanitary reasons;

  • products that have been opened or used when returns are restricted for health or hygiene reasons;

  • hazardous materials;

  • flammable liquids;

  • gases;

  • other products whose return is prohibited or restricted by applicable law.

Any applicable return restrictions should be clearly disclosed before purchase when required by applicable law.

If you are unsure whether a specific product is eligible for return, please contact us before sending the item back.

10. SALE AND PROMOTIONAL ITEMS

Products sold at a discount or as part of a promotion may be subject to specific return conditions, which will be disclosed on the product page or at the time of purchase, where applicable.

However, no "final sale" policy or return exclusion is intended to eliminate or limit mandatory consumer rights, including rights relating to defective or incorrect products or other situations protected by applicable law.

11. GIFT CARDS

Unless otherwise required by applicable law, gift cards are not eligible for return or refund after purchase.

Specific gift card terms will be provided at the time of purchase or in a separate policy, where applicable.

12. EXCHANGES

Morbeck Shop currently does not offer direct exchanges for most products.

If you would like a different product, the fastest way to receive the new item is generally to:

  1. request a return for the original product;

  2. wait for the return to be approved;

  3. receive the applicable refund;

  4. place a new order for the desired product.

If you received an incorrect or defective product, please contact us before placing a new order. We may provide a different resolution when applicable.

13. REFUNDS

After we receive the returned product, our team will inspect it to determine whether it meets the applicable return requirements.

We will notify you when the return has been received and when the review has been completed.

If the return is approved, the refund will be issued to the original payment method whenever reasonably possible.

Approved refunds are generally processed within 10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on:

  • your bank;

  • card issuer;

  • financial institution;

  • payment processor.

Morbeck Shop does not control the internal processing times of third-party financial institutions.

14. PARTIAL REFUNDS

In certain situations, where permitted by applicable law, we may issue a partial refund.

This may apply, for example, when:

  • the product shows signs of use unrelated to a condition protected by law;

  • the customer caused damage to the product;

  • accessories or components originally included are missing;

  • the product is returned in a materially different condition from when it was received.

Any reduction in the refund amount will only be made where permitted by applicable law.

15. LATE OR MISSING REFUNDS

If you have not received your refund:

First: check your bank account again.

Next: contact your credit or debit card issuer.

Then: contact your bank, as there may be an additional processing period.

If you have completed these steps and still have not received your refund, please contact us at:

contactmorbeckshop@gmail.com

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us so we can investigate the issue.

16. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

In that case, the customer may request a return in accordance with this Return Policy, when eligible.

Nothing in this policy limits any cancellation or refund rights required by applicable law.

17. RETURN PROCESSING TIME

The total time required to complete a return may vary depending on:

  • transit time for the returned product;

  • receipt of the product;

  • inspection;

  • return approval;

  • refund processing;

  • bank or card issuer processing.

We will make reasonable efforts to process returns and refunds within the timeframes stated in this policy.

18. LEGAL CONSUMER RIGHTS

This Return & Refund Policy is not intended to exclude, limit, or waive any consumer rights that cannot legally be excluded or limited.

Depending on the state or jurisdiction where the customer resides, additional rights may apply regarding returns, refunds, warranties, defective products, and consumer protection.

If any provision of this policy conflicts with mandatory applicable law, the applicable law will prevail to the extent required.

19. CUSTOMERS OUTSIDE THE UNITED STATES

If Morbeck Shop sells products to consumers located outside the United States, additional consumer protection laws may apply based on the customer's country or region.

Where local law provides mandatory rights that are greater than or different from those described in this policy, those mandatory rights will remain applicable.

20. EUROPEAN UNION AND RIGHT OF WITHDRAWAL

Where applicable to consumers located in the European Union, European Economic Area, or other jurisdictions that provide a mandatory statutory withdrawal or cancellation period, Morbeck Shop will respect the rights provided by applicable law.

For eligible consumers in the European Union, the statutory withdrawal period is generally 14 days, subject to the conditions, exceptions, and requirements established by applicable law.

The right of withdrawal may not apply to certain products or circumstances provided by law, including, in certain circumstances, personalized products, perishable goods, or sealed products that cannot be returned for health or hygiene reasons after being opened.

This section is not intended to replace or limit any mandatory statutory rights applicable to European Union consumers.

21. CONTACT US

If you have any questions about this Return & Refund Policy, please contact us:
Website: morbeckshop.com
Email: contactmorbeckshop@gmail.com

Morbeck Shop operates exclusively as an online e-commerce business and does not operate a physical retail store or physical location open to the public for in-person customer service, customer visits, or order pickup.

All return requests must be initiated through our online customer service process.

This Return & Refund Policy is intended to provide general information about Morbeck Shop's return process and should be read together with our Terms of Service, Privacy Policy, and other applicable store policies.