Shipping policy

SHIPPING & DELIVERY POLICY

MORBECK SHOP

This Shipping & Delivery Policy explains the terms applicable to the processing, shipment, and delivery of orders placed through Morbeck Shop, available at morbeckshop.com.

Morbeck Shop is an online e-commerce business and conducts sales exclusively online. We do not operate a physical retail store or a physical location open to the public for in-person customer service, customer visits, or order pickup.

By placing an order with us, you agree to the terms described in this Shipping & Delivery Policy, as well as our Terms and Conditions of Use and Return & Refund Policy.

1. ORDER PROCESSING

After your payment has been successfully confirmed, your order will be processed and prepared for shipment.

Order processing times may vary depending on:

  • Product availability;

  • Order volume;

  • Promotional periods;

  • Holidays;

  • Weekends;

  • Additional payment or security verification requirements.

Unless otherwise stated on the Product page or during checkout, orders are generally processed within approximately 1–5 business days after payment confirmation.

Processing time is separate from shipping transit time.

Therefore, the total estimated delivery time consists of:

Order processing time + carrier transit time.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high demand, including Black Friday, Cyber Monday, promotional events, or holidays, processing times may be longer.

2. DELIVERY ESTIMATES

Delivery timeframes displayed on our Website or during checkout are estimates and may vary depending on the destination, shipping method, and carrier.

For orders shipped to the United States, the estimated delivery timeframe will be displayed during checkout when available.

Total delivery times may vary due to:

  • Recipient location;

  • Product availability;

  • Processing time;

  • Shipping carrier;

  • Selected shipping method;

  • Weather conditions;

  • Holidays;

  • Logistics delays;

  • Customs inspections;

  • Import procedures;

  • Events beyond Morbeck Shop's reasonable control.

Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.

3. SHIPPING METHODS

Available shipping methods may vary depending on the country, state, city, or ZIP Code entered at checkout.

Available shipping options and applicable shipping charges will be displayed during checkout when applicable.

Morbeck Shop may use domestic or international carriers and logistics partners to fulfill deliveries.

The carrier may vary depending on the destination, availability, and selected shipping method.

4. SHIPPING COSTS

Shipping costs will be calculated and displayed during checkout when applicable.

Shipping charges may depend on factors including:

  • Delivery address;

  • Package weight and dimensions;

  • Number of Products;

  • Shipping method;

  • Carrier;

  • Destination.

When free or promotional shipping is offered, the specific terms of the offer will be disclosed on the promotional page or during checkout.

Free shipping promotions may be subject to minimum purchase requirements, eligible destinations, or other conditions.

5. ORDER TRACKING

When available, you may receive an email containing tracking information after your order has shipped.

Tracking information may take some time to display updates after the package has been picked up or accepted by the carrier.

It is normal for tracking information to remain unchanged for certain periods, particularly when:

  • The package is moving between distribution centers;

  • It is undergoing customs processing;

  • It is being transferred between carriers;

  • The carrier's tracking system has not yet been updated.

A temporary lack of tracking updates does not necessarily mean that your package is lost.

We recommend monitoring your shipment using the tracking number provided.

6. SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address when placing your order.

Please carefully verify:

  • Full recipient name;

  • House or apartment number;

  • Street name;

  • City;

  • State;

  • ZIP Code;

  • Country;

  • Phone number, when requested.

If you realize that you provided an incorrect address, please contact us immediately at:

contactmorbeckshop@gmail.com

We will make reasonable efforts to correct the address before the order is shipped.

However, we cannot guarantee that address changes will be possible after an order has been processed or shipped.

7. INCORRECT OR INCOMPLETE ADDRESSES

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, the order may be returned to the sender.

In such cases, we will contact you to discuss available options.

Depending on the circumstances and applicable law, you may be responsible for additional costs related to:

  • Re-delivery attempts;

  • Reshipment;

  • Storage;

  • Return-to-sender charges;

  • Carrier fees.

Where applicable, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

8. DELIVERY DELAYS

Although we work to have orders delivered within the estimated timeframe, delays may occur.

Delays may result from:

  • Carrier operational issues;

  • High shipping volumes;

  • Weather conditions;

  • Holidays;

  • Strikes;

  • Logistics disruptions;

  • Customs inspections;

  • Import procedures;

  • Incorrect addresses;

  • Events beyond Morbeck Shop's reasonable control.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

If your order is significantly delayed, please contact us at:

contactmorbeckshop@gmail.com

We will make reasonable efforts to assist you in locating the shipment and checking its status with the carrier.

Nothing in this Policy is intended to exclude or limit mandatory consumer rights under applicable law.

9. LOST OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you have not received it, we recommend that you:

  1. Check the delivery area;

  2. Check with family members, neighbors, or building staff;

  3. Check whether the package was left in a safe location;

  4. Contact the shipping carrier;

  5. Contact us.

If the package is officially determined to have been lost during transit, we will contact the carrier to investigate the matter.

Depending on the circumstances, carrier coverage, and applicable law, the available resolution may include reshipment, replacement, or refund.

10. PACKAGES MARKED AS DELIVERED

If tracking shows "Delivered" but you cannot locate the package, we recommend waiting up to 48 hours, as some carriers may mark packages as delivered shortly before the actual delivery occurs.

During this period, please check:

  • Mailbox;

  • Front door;

  • Garage;

  • Outdoor areas;

  • Reception desk;

  • Building management;

  • Neighbors;

  • Safe locations near your residence.

If the package remains missing after this period, please contact us at:

contactmorbeckshop@gmail.com

We may request additional information to investigate the delivery.

11. PRODUCTS DAMAGED DURING SHIPPING

We recommend inspecting your order as soon as it arrives.

If your Product arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please email:

contactmorbeckshop@gmail.com

Where possible, include:

  • Order number;

  • Name used to place the order;

  • Description of the issue;

  • Photos of the Product;

  • Photos of the external packaging;

  • Photos of the shipping label.

This information may be necessary to evaluate the issue and assist with a claim involving the carrier or Morbeck Shop.

12. INTERNATIONAL SHIPPING AND CUSTOMS

International orders may be subject to customs inspections and import procedures.

Depending on the destination country, you may be charged:

  • Import taxes;

  • Customs duties;

  • Clearance fees;

  • Local taxes;

  • Other government-imposed charges.

When applicable, these charges are determined by the authorities of the destination country.

Unless expressly stated otherwise at checkout, Morbeck Shop does not control or determine these charges.

You may be responsible for applicable import taxes, duties, or customs fees in accordance with the laws of the destination country.

13. CUSTOMS HOLDS

International shipments may experience delays due to customs inspection or clearance procedures.

The duration of these procedures varies depending on the destination country, responsible authorities, and nature of the shipment.

Morbeck Shop does not control foreign customs procedures.

If your order is held by customs, please follow any instructions provided by the carrier or relevant authorities.

If additional information is required to release the shipment, the customer may be contacted by the carrier or the responsible authority.

14. REFUSED OR RETURNED SHIPMENTS

If an order is refused by the recipient, is not collected within the carrier's required timeframe, or cannot be delivered due to incorrect information provided by the customer, the shipment may be returned to the sender.

In such cases, we will contact the customer to determine the available options.

Additional reshipping costs may apply when the delivery failure results from incorrect information provided by the customer or circumstances within the customer's responsibility, to the extent permitted by applicable law.

15. APARTMENT, CONDO, AND BUILDING DELIVERIES

For deliveries to apartments, condominiums, or multi-unit buildings, we recommend providing all information necessary to facilitate delivery.

Where applicable, provide:

  • Apartment or unit number;

  • Building number;

  • Building or complex name;

  • Delivery instructions;

  • Reception or front desk information.

Morbeck Shop cannot guarantee that the carrier will be able to access restricted areas or deliver directly to an apartment door.

The carrier may deliver the package to a reception desk, front desk, mailbox, or another location designated by the carrier.

16. P.O. BOXES AND MILITARY ADDRESSES

Availability of delivery to P.O. Boxes and military addresses, including APO, FPO, and DPO addresses, may vary depending on the shipping method and carrier.

If the address provided is incompatible with the selected shipping method, we may contact you to request an alternative address or adjust the shipping method.

17. ORDERS CONTAINING MULTIPLE PRODUCTS

Orders containing multiple Products may be shipped in separate packages.

This may occur due to:

  • Inventory availability;

  • Distribution center locations;

  • Product characteristics;

  • Logistics limitations.

You may receive multiple tracking numbers, and packages may arrive on different dates.

You should not assume that a Product is missing simply because other items in the same order were delivered earlier.

18. CHANGES OR CANCELLATIONS AFTER SHIPMENT

Once an order has shipped, it may no longer be possible to change:

  • Delivery address;

  • Shipping method;

  • Recipient;

  • Products included in the order.

If you need to make a change, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that changes will be possible after processing or shipment.

19. EVENTS BEYOND OUR CONTROL

Morbeck Shop will not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • War;

  • Conflicts;

  • Pandemics;

  • Strikes;

  • Transportation disruptions;

  • Widespread infrastructure failures;

  • Government actions;

  • Customs restrictions;

  • Logistics service interruptions;

  • Force majeure events.

Where appropriate and reasonably possible, we will notify customers of known material impacts.

Nothing in this section is intended to exclude or limit mandatory consumer rights under applicable law.

20. CARRIER RESPONSIBILITY

Once an order has been handed over to the shipping carrier, certain aspects of transportation will be under the operational responsibility of the carrier.

Morbeck Shop will continue to provide reasonable customer support and may assist customers in communicating with the carrier regarding delays, lost packages, or delivery issues.

However, we do not directly control the carrier's internal operations or procedures.

21. CHANGES TO THIS POLICY

Morbeck Shop may update this Shipping & Delivery Policy from time to time to reflect changes in our processes, carriers, services, or legal requirements.

The most current version will always be available on our Website.

The date of the latest update will be displayed at the beginning of this Policy.

22. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Morbeck Shop
Website: morbeckshop.com
Email: contactmorbeckshop@gmail.com

Morbeck Shop is an online e-commerce business and does not operate a physical retail store or physical location open to the public for in-person customer service, customer visits, or order pickup.

Customer support is provided exclusively through online channels.

We will make reasonable efforts to respond to customer inquiries and assist with shipping and delivery issues.